Customer care
Questions, answered.
Moissanite is silicon carbide, a gemstone in its own right, created in a laboratory for jewelry use. It is not a mined diamond and not a lab-grown diamond.
Our rings are crafted in 925 sterling silver with 14K white-gold or 18K rose-gold plating, set with lab-created moissanite. Full material details are listed on each product page.
No. A gold finish is a plated surface layer over another metal. We describe finishes and compositions separately so it is always clear what you are buying.
Our size guide explains how to measure at home and converts millimetres to US sizes. Ring size must be selected before adding a ring to your bag.
Not yet. Noviella is currently preparing to open. You can add pieces to your bag to save them, but checkout will be available once our boutique launches.
Shipping rates and delivery estimates are calculated at checkout based on your destination, and full details are on our Shipping & Returns page. We will always show you the complete price before you confirm an order.
Not at launch. We will add gifting services only once they can actually be fulfilled with your order.
